Right of Withdrawal (for private customers – consumers)
In accordance with European legislation (Directive 2011/83/EU and the Italian Consumer Code), private customers (consumers) have the right to withdraw from the contract within 14 days of receiving the products, without having to give any reason.
Conditions for exercising the right of withdrawal:
- The product must be returned intact, in its original packaging and without any signs of use that would compromise its resale value.
- The customer must complete the return form available in the support section of our website or send a request via the contact form. Returns without prior authorization may not be accepted.
Return costs:
- Return shipping costs are borne by the customer.
Refund methods:
- The customer can choose between:
- Refund of the amount paid (excluding initial shipping costs).
- Replacement with a product of equal value.
- Issuance of a coupon of equal value for future purchases.
Exclusions:
- Returns of used or damaged products are not accepted.
- For safety reasons, returns of already-used spray products are not accepted.
Return Policy for Businesses (non-consumer customers)
For business customers, there is no automatic right of withdrawal unless otherwise agreed in writing. Any return request will be evaluated on a case-by-case basis.